Your customers can be assured that ECHO's live, in-house customer support is available 24 hours a day, seven days a week. Our Customer Support professionals are always ready to assist with your merchant processing needs. Merchants can contact any one of our support professionals with the following contact information:
Customer Support Contact Information:
Phone: (800) 262-3246 ext, 1
Fax: (818) 991-5973
Business Address:
Electronic Clearing House, Inc.
730 Paseo Camarillo
Camarillo, CA 93010
We provide top quality Customer Service and industry expertise to your business clients. Our support representatives provide everything to merchants from Technical training to Product information:
Technical Training
Provide procedures on how to process transactions Troubleshoot processed transactions Provide training regarding billing questions
Merchant Account Information
Provide merchants with all account information Train merchants on all stages of the funding process: authorization, settlement, reporting, and billing.
Terminal Support
Assist with terminal application downloads Trouble-shoot terminal application processing Provide one-on-one equipment procedures training
Product Information
Provide basic product functionality and procedures training Provide product offering, features, and benefits
Provide procedures on how to process transactions