Customer Service
Your business clients can be assured that ECHO's live, in-house customer support is available 24 hours a day, seven days a week. Our customer service professionals are always ready to assist with client processing needs. Your customers can contact any one of our support professionals with the following contact information:
Customer Support Contact Information:
Phone: (800) 262-3246 ext, 1
Fax: (805) 419-8694
customer-support@echo-inc.com
Business Address:
Electronic Clearing House, Inc.
730 Paseo Camarillo
Camarillo, CA 93010
We provide top quality customer service and industry expertise to your business clients. Our support representatives provide everything to merchants from technical training to terminal support.
Technical Training:
- Assist with website development questions
- Provide procedures on how to process transactions
- Answer questions regarding processed transactions
- Provide training regarding billing questions
Merchant Account Information:
- Provide merchants with all account information
- Train merchants on all stages of the funding process: authorization, settlement, reporting, and billing
Terminal Support:
- Assist with terminal application downloads
- Offer support with terminal application processing
- Provide one-on-one equipment procedures training
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